TERMS & CONDITIONS OF SALE AND USE OF ASKUEANDCO.COM

 

Terms & Conditions

The purchase of any products on the askueandco.com website is subject to these ‘Terms & Conditions of Sale’. This version was last updated on November 25th 2014 and is subject to changes at any time. If you have any further questions, please feel free to contact This email address is being protected from spambots. You need JavaScript enabled to view it..

 

Shipping Policy

Askue&Co uses Australia Post or FedEx for all online orders. Shipping within Australia and to International destinations is FREE of charge. Orders are shipped Monday to Friday only.

Depending on your location, you may be responsible for paying brokerage fees, taxes, and duties on international shipments. Any orders made through this website will be shipped to the billing address provided however, we do not ship to P.O. Boxes.

 

Colours & Finishes

Coloring and design of the products are displayed as accurately as possible however, variations may occur due to the nature of crafting custom orders using stones and metals. True color representations may also be affected by technical limitations of color reproduction on your computer equipment.

Products plated in Ruthenium or Rhodium may scratch/wear over time; these products can be re-plated for a surcharge.

Custom Orders

A 100% non–refundable payment is required to place a custom order. These orders can take a varied amount of time depending upon the complexity. Custom orders cannot be cancelled once the order is placed, as each piece is handmade to your specifications. Custom products cannot be returned or exchanged.

 

Diamonds

Askue&Co guarantees that our diamonds and diamond jewellery are conflict free. It is our policy to buy diamonds from reputable, well established diamond manufacturers who in turn guarantee us that the diamond they sell us are conflict free.

 

The diamond price quoted is fixed for 24hrs from the time you express your interest to us and may be subject to change thereafter.

 

The diamond is considered to have been purchased only after receiving confirmation of deposit of funds to our account. If payment hasn’t been confirmed within the 24-hour hold period then the hold will be released and it will become available for others to purchase. Once the diamond is confirmed the sale is final, refund or exchange is not possible.

 

All loose diamonds 0.30ct and above are GIA (Gemological Institute of America) Certified; diamonds are laser inscribed with a unique serial number that matches the detailed grading certificate.

 

Our preferred payment option is direct transfer to our National Australia Bank account.

 

Returns - Exchanges - Refunds

A product ordered on the askueandco.com website cannot be returned for exchange or refund. Refunds are not possible unless the item is damaged. If there is manufacturing fault/damage the item will be repaired or replaced without cost to the customer.

 

Ring sizing

As fingers change size depending upon the weather conditions, the customer must approve the ring size at the time of placing an order, Askue&Co cannot take responsibility for incorrect choice of size.

 

Pricing & Availability

Prices displayed on the Askue&Co Website are in Australian dollars. Our products are valid as they are displayed on the askueandco.com website, subject to availability.

 

The availability of products are shown at the time of the ordering. At times, errors may exist, especially in case of simultaneous orders of the same product by numerous customers. In the case of unavailability of a product after ordering, you will be informed by email or by phone and you will have the option to either order another item shown on the askueandco.com website in replacement or to cancel your order. If we are unable to contact you, we reserve the right to cancel the order.

 

Askue&Co shall not be liable in case of stock outage or unavailability of products and reserves the right to change at any time and without notice the items proposed on the askueandco.com website. Copyright All products, designs and images on this website are protected by copyright and owned by Askue&Co.

 

 Privacy

Askue&Co is committed to guarding the privacy of our customers. We do not, under any circumstances sell or trade our customer’s personal information. The information we collect includes your name and contact details and the required information to fulfill the payment of your order.

 

Askue&Co uses this personal information for internal record keeping, to communicate with you by phone, email or post if you have ordered or purchased products from us, and to share information with you about our products, services and events. 

Cookies

Cookies are small digital signature files that are stored by your web browser that allow your preferences to be recorded when visiting the website. Also they may be used to track your return visits to the website.

 

Third party advertising companies may also use cookies for tracking purposes. We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected.